Privacy Policy for Arrow Puzzle: Escape Offline

1. Introduction

Welcome to Arrow Puzzle: Escape Offline ("Game", "App", "we", "us", or "our"). This Privacy Policy explains how NEXSPHERE (SMC-PRIVATE) LIMITED, operating under the brand name NexSphere, collects, uses, discloses, and safeguards your information when you use our mobile game.

Arrow Puzzle: Escape Offline is a free offline puzzle game. The gameplay itself runs on your device without an internet connection; internet access is used only to serve advertisements and collect anonymous analytics and crash diagnostics. We are committed to protecting your privacy and being transparent about our data practices. This policy complies with:

• Google Play Developer Program Policies
• Google Play Families Policy (where applicable)
• General Data Protection Regulation (GDPR) for users in the European Economic Area
• California Consumer Privacy Act (CCPA) for California residents
• Children's Online Privacy Protection Act (COPPA)
• Other applicable US federal and state privacy laws

By downloading, installing, or playing Arrow Puzzle: Escape Offline, you agree to the terms of this Privacy Policy. If you do not agree with this policy, please do not use our Game.

2. Information We Collect

2.1 Information Collected Automatically

When you play our Game, we and our service providers may automatically collect certain information, including:

• Device Information: Device type, model, operating system version, unique device identifiers (such as Android Advertising ID)
• Gameplay & Usage Data: Levels attempted and completed, progress, in-game interactions, session duration, and general performance metrics
• Log Data: Game crashes, error reports, system activity, and performance data
• IP Address: Your Internet Protocol address (which may indicate your general geographic location), used by advertising and analytics providers

2.2 Game Progress Stored On Your Device

Because the Game is offline, your gameplay data is stored locally on your device and is not uploaded to our servers:

• Progress & Saves: Levels unlocked, completed levels, hints used, and similar progress are saved on-device.
• Settings: Your preferences, such as sound and vibration, are stored on-device.

We do not require you to create an account, and we do not ask for your name, email address, or other directly identifying information to play the Game.

2.3 Information You Provide Voluntarily

• Feedback, support requests, or communications you send to us
• Preferences and settings within the Game
• Any other information you choose to provide

2.4 Information from Third-Party Services

Our Game may use third-party services that collect information, including:

• Google Play Services: For app functionality and updates
• Google Analytics for Firebase: To understand game usage and improve our services
• Firebase Crashlytics: For crash reporting and diagnostics
• Google AdMob: To display advertisements

Google AdMob (Google Mobile Ads SDK): Our Game uses Google AdMob, powered by the Google Mobile Ads SDK. AdMob and its advertising partners may collect and share device and advertising identifiers (such as the Android Advertising ID), app activity, diagnostics and crash data, and approximate location (derived from your IP address) to serve and measure ads, perform analytics, and prevent fraud and abuse. This processing is carried out by Google LLC and participating advertising partners under the Google Privacy Policy. In the EEA, UK, and Switzerland, we request your consent through Google's User Messaging Platform before serving personalized ads or accessing your advertising identifier; you can reset or limit your advertising ID in your device settings.

3. How We Use Your Information

We use the information we collect for the following purposes:

• Provide the Game: To operate, maintain, and deliver the Game's levels and features
• Improve the Game: To understand how players interact with the Game and improve difficulty balancing and experience
• Analytics: To analyze usage patterns, trends, and performance
• Communications: To respond to your inquiries, feedback, or support requests
• Advertising: To display advertisements, including through advertising partners
• Security: To detect, prevent, and address technical issues, fraud, or abuse
• Legal Compliance: To comply with applicable laws, regulations, and legal processes

4. Permissions and Access

The Game is designed to require as few permissions as possible:

• Network / Internet: To load and display advertisements and to send anonymous analytics and crash diagnostics. Gameplay itself works offline.
• Vibration: If enabled, to provide haptic feedback during play. This is not a sensitive permission and collects no data.

The Game does not request access to your contacts, photos, camera, microphone, precise location, or other sensitive data. You can review and revoke permissions at any time in your device's system settings.

5. Intellectual Property and Content Attribution

The Game and its original content, levels, artwork, designs, features, and software are owned by NexSphere and protected by copyright and other intellectual property laws. Game assets may include:

• Original content created by or for NexSphere
• Licensed content from third-party artists and stock providers
• Content sourced from public domain or Creative Commons licenses

Your license to play the Game is limited to personal, non-commercial use on your devices. If you are a rights holder and believe your rights have been infringed, please contact us immediately for prompt removal or modification of the content.

6. Data Sharing and Disclosure

We do not sell your personal information. We may share information in the following circumstances:

• Service Providers: Third-party vendors who assist us in operating the Game (analytics, crash reporting)
• Advertising Partners: Google AdMob and its participating advertising partners, to serve and measure ads (with appropriate safeguards)
• Legal Requirements: When required by law, court order, subpoena, or governmental request
• Protection of Rights: To protect the rights, property, or safety of NexSphere, our users, or the public
• Business Transfers: In connection with a merger, acquisition, or sale of assets
• With Your Consent: When you have given us explicit permission

7. Data Security

We implement appropriate technical and organizational measures to protect your information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

8. Legal Basis for Processing (GDPR)

For users in the European Economic Area (EEA), we process your personal data based on the following legal grounds:

• Consent: Where you have given us explicit consent, such as consent to personalized advertising
• Contract Performance: Where processing is necessary to provide you with the Game
• Legitimate Interests: Where processing is necessary for our legitimate business interests (e.g., improving the Game, fraud prevention), provided these interests do not override your rights
• Legal Obligation: Where processing is necessary to comply with applicable laws

9. Your Rights and Choices

9.1 GDPR Rights (EEA Users)

If you are located in the European Economic Area, you have the following rights:

• Right to Access: Request a copy of the personal data we hold about you
• Right to Rectification: Request correction of inaccurate personal data
• Right to Erasure: Request deletion of your personal data ("right to be forgotten")
• Right to Restrict Processing: Request limitation of how we process your data
• Right to Data Portability: Request transfer of your data in a machine-readable format
• Right to Object: Object to processing of your data for marketing or other purposes
• Right to Lodge a Complaint: Lodge a complaint with your local data protection supervisory authority

9.2 CCPA / CPRA Rights (California Residents)

If you are a California resident, you have the following rights:

• Right to Know: Request information about what personal data we collect and how it is used
• Right to Delete: Request deletion of your personal data (with certain exceptions)
• Right to Correct: Request correction of inaccurate personal data
• Right to Opt-Out: Opt out of the sale or sharing of your personal data for cross-context behavioral advertising
• Right to Non-Discrimination: We will not discriminate against you for exercising your rights

9.3 How to Exercise Your Rights

To exercise any of these rights, or to request deletion of your data, email us at support@nex-sphere.dev with the subject line "Privacy Request." After we verify your request, we will respond within the timeframe required by applicable law (and in any event within 30 days).

9.4 Advertising and Device Settings

You can control ad personalization and reset or limit your advertising identifier in your device settings. In the EEA, UK, and Switzerland, you can also change your advertising consent choices at any time from within the Game. Uninstalling the Game removes your locally stored game progress and settings.

10. Children's Privacy (COPPA)

Our Game is not directed to children under 13 years of age (or 16 in the EEA). We do not knowingly collect personal information from children under 13. If we discover that a child under 13 has provided us with personal information, we will delete such information immediately. If you believe we have collected information from a child under 13, please contact us immediately.

For children aged 13-17, we limit our data collection and provide additional privacy protections. If you are a parent or guardian and believe your child has provided information to us, please contact us immediately.

11. Third-Party Links

Our Game may contain advertisements and links to third-party websites and services that are not operated by NexSphere. This Privacy Policy does not apply to third-party services, and we are not responsible for their privacy practices. We encourage you to review the privacy policies of any third-party services before providing your information.

12. International Data Transfers

Your personal information may be transferred to, stored in, and processed in countries other than your country of residence, including countries that may have data protection laws that differ from your home country. Where we transfer personal data out of the EEA, the UK, or Switzerland, we rely on appropriate safeguards such as the European Commission's Standard Contractual Clauses (and the UK International Data Transfer Addendum) or an applicable adequacy decision, to ensure your information remains protected.

13. Data Retention

We retain the information described in this policy for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. Analytics and advertising data are retained according to the policies of the respective providers. Your local game progress remains on your device until you clear it or uninstall the Game.

14. Policy Updates

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by posting the updated policy in the Game or on this page and updating the "Last Updated" date. Your continued use of the Game following the posting of a revised Privacy Policy means that you accept and agree to the changes.

15. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us: